Good morning

Hi, having troubles implementing TimeCamp? We can help.

User

Good morning

Good Morning

User

I want to receive some advice on how to use your tool

What would you like to know exacly?

TimeCamp has a lots of possibilities

User

first I want to solve some doubts I have

you can visit our knowlegebase

https://www.timecamp.com/kb/

yes?

User

for how long can I use it for free

SOLO plan is for free for one user

User

if I need it for 4 users, how much would it cost?

https://www.timecamp.com/kb/differences-pro-basic-plan/

everything depends

on the plan and If you will pay annually you will have 25% discount

User

the pro

User

is interesting

User

costs 10 dollars per month?

yes

User

ok

User

do you have the tool available in spanish?

si por supuesto

User

cool

User

where can I see it?

https://www.timecamp.com/kb/languages/

you can change language

User

ok

User

thanks

Have a great day!

User

thats all I needed to know

My account is being charged as a PRO subscription, but when I try to run a report it says I need to upgrade to Pro…I have the invoice in my inbox so not sure why the account isn’t correct.

Hi – can I answer any questions for you?

User

My account is being charged as a PRO subscription, but when I try to run a report it says I need to upgrade to Pro…I have the invoice in my inbox so not sure why the account isn’t correct.

Hi

let me check it

when did you upgrade it?

User

The invoice I have says it was billed on Janurary 4.

refresh the Tc page

now everything should be ok

User

Perfect. Its working now. Thank you

have a nice day

I had signed up for timecamp and paid instead of initiating a one month trial. I have not heard back from them about returning the $10 fee.

Do you need any help with settings?

User

I had signed up for timecamp and paid instead of initiating a one month trial. I have not heard back from them about returning the $10 fee.

HI

let me check it please

I checked everything and we didn’t charge any money, because you have trial person. Please check If you were charged for it. If yes please send us confirmation

User

I will do so.

User

What is the name that the charge be billed as?

Please check in names TimeCamp

User

I mean will the charge be payable to TimeCamp?

yes

check in history

Do you need any help…

Sammy

Do you need any help with settings?

User

where do I change the rate of pay for services offered?

Sammy

Few moments please

Sammy

Please go to billing, then billing settings, there will be an option of billing rates, from there you can change the rates as per your requirement.

User

Thank you.

Sammy

You’re Welcome 🙂 Anything else for now?

User

No thank you.

Sammy

Thank you for reaching us 🙂 Good day!

Hi – can I answer an…

Hi – can I answer any questions for you?

User

is there a way i can add 3rd party costs to a project?

Hi

User

hello

to learn more about it please visit

https://www.timecamp.com/kb/billing/

User

are you a robot?

No, I’m not 😉

User

haha i just thought you would have provide a more specific answer

I sent you link

because there is description how billing works in TC

User

i can’t find where it talks about third party costs

you can create invoices and manage

for vendors

User

can you tell me how to do that please

please look at https://www.timecamp.com/kb/invoicing-basics/

https://www.timecamp.com/kb/billing-time/

User

okay thank you

Can I help you in something more?

User

not right now

User

thank you!

you are welcome

have a great day!

User

you too

User

sorry i do have another question

yes

User

when creating a quote

User

can you save certain products or services for use in future quotes

User

or make a type of rate card?

you cannot create ‘template’ of the invoice/quote

you can add Clients to use their data in the future

User

put i can’t save line items?

you cannot save it to use in the next invoice

User

okay

Basic plan resignation

Marta Granisz

Hi – can I answer any questions for you?

You

hello

i am working on downgrading my account to remove my staff

if I take it down to just 1 account (myself) can I stay on the free account?

Thanks!!

Marta Granisz

Yes, sure

You need to simply disable or delete other users

However, are you the account owner?

You

I am!

I did delete the other users

how quickly does the system updated to show the number of seats?

Thank you!

Marta Granisz

Could you provide me with one information?

Why do you resign from basic plan?

You

we didn’t feel like Timecamp fit our needs

there are a lot of useful aspects just not exactly what our org. needs

Marta Granisz

Alright, I see

In that case, have a great day and good luck 🙂

You

thanks