Hi there. We currently use Freshdesk and I am looking to add timesheet / time tracking functionality to that.

Hi – can I answer any questions for you?

User

Hi there. We currently use Freshdesk and I am looking to add timesheet / time tracking functionality to that.

Hello, yes we have integration with zendesk

so you can import items from there and track time using our software

you can find more info and manual here

v

https://www.timecamp.com/kb/freshdesk-integration/

sorry freshdesk*

User

Thanks for the link – just having a quick look 🙂

If I have some projects that are billed by the hour and others that are paid in a flat lump sum, how would it look when I run reports?

Do you need any help with settings?

User

If I have some projects that are billed by the hour and others that are paid in a flat lump sum, how would it look when I run reports?

User

Could they be ran together or will they not talk to each other? if that makes sense

well in timecamp you can only automatically count billable hours based on the hourly/rate

User

Is there a way to enter holidays into the program

yes

you can enable attendance module in settings -> addons tab

you can find this manual usefulhttps://www.timecamp.com/kb/vacation-hours/

https://www.timecamp.com/kb/vacation-hours/

Yes, hope so. We sometimes have external contractors for our projects – is there a way to input "additional" times on projects that are not tracked to any person?

Hi – can I answer any questions for you?

User

Yes, hope so. We sometimes have external contractors for our projects – is there a way to input "additional" times on projects that are not tracked to any person?

Hello,

no each time entry has to have owner

but you can create some ne custom user

called "contractors" and report all contractors times on it

User

yeah, but that would be an additional billed user I assume.

yes

User

Which feels weird given that "additional" user doesn’t exist and never uses any of Timecamps features

User

I see it more as an administrative thing

User

Ok

unfotrenutelly, I don’t think there is any workaround for this

User

can I remove a user from a task after creating it?

no, it’s not possible

you can remove task, but entry need to have a owner

User

hm ok

how can I start timecamp ?

Hey there. Do you have any questions about our pricing? I’d be happy to help, just let me know.

User

how can I start timecamp ?

User

from command line

User

I use linux.

User

what is the app called ?

simply find the timecamp first

user/share

etc

and then type timecamp

User

hmm.

User

OK

User

thanks

User

/usr/share/timecamp

User

but I cant login with my Google account.

wait a min please

User

where can I set my password ?

okay, so current ver does not support google sing on, it will be in new ver

currently

you can reset pwd, ues

yes

https://www.timecamp.com/kb/reseting-password/

User

hmm.

User

If you started Timecamp with Google account.

User

you cant login your app.

User

because desktop app does not support Google account.

User

I have to logout.

User

then find my password.

yes, but there is a workaround, simply reset the password

User

just a bit messy.

then login in the desktop with new one

on webapp still google sign on should work

sorry

it will be improved in new ver

User

sure.

User

keep up the good work.

thanks

How do I have the website and desktop app have the same information? If I start a task on the website I want the desktop app to display the same task. Is that possible?

Do you have any question about integration?

User

How do I have the website and desktop app have the same information? If I start a task on the website I want the desktop app to display the same task. Is that possible?

Hello,

User

Hello

no sorry, the sync is only one way in this instance. So if you start it in desktop app, it will show in the webapp, however, it synched each 5min

it’s not live

User

Okay. I like the webapp because I can put in notes. The desktop app doesn’t allow for notes.

it will be possible in next desktop ver

will be released really soon

already tested

User

Excellent. That is exciting.

Hi another question

Do you need any help with settings?

User

Hi another question

User

Can I use different billing rate with projects ?

Hi, yes you can use different rates per each projects if that is neccessary

necessary

User

How do I change it ?

simply go to settings -> billing rates and then select PROJECT & users in projects tab

User

ah sorry, I missed it

no problem