Removing entries from timesheet

Marta Granisz

Hi – can I answer any questions for you?

You

hello I need assistance resetting a time for a project

Marta Granisz

Sure, I’ll help you

You

Ok we have a users that forgot to turn off their timecamp and logged time overnight.

Marta Granisz

alright

He could remove it

simply by changing time manually

or removing computer activities

You

i am not sure he as rights to do that as he said he tried but couldn’t modify it. I have admin right so can i go and change the time?

he doesn’t want to remove it as there is additional time in there

Marta Granisz

You can either change his access rights

or do it yourself

You

ok so how would i do it myself? is there a help file I could refer too?

i want to go try it now but when i go to the project this chat box disappears. could you wait while i try it?

oh i opened the page in a separate window. be right back ok. i’m going to go and try to edit it

oh the box is still here. i’m new to this application.

Marta Granisz

Alright i see – you need to go to his Timesheet

simply to the Timesheet

choose the right date

You

can i go to the project?

Marta Granisz

Not really, because you can’t modify time there

You

ok I have the date in front of me on his timesheet now. you say to right click?

ok i think i did it. thank you

Marta Granisz

did you remember to change a user filter to him?

That’s great!

You

well what i did is i opened his timesheet, went to the date, clicked on the time and modified it and pressed enter. is that correct?

Marta Granisz

That’s perfectly fine!

You

ok thank you for your assistance. πŸ™‚

Basic plan resignation

Marta Granisz

Hi – can I answer any questions for you?

You

hello

i am working on downgrading my account to remove my staff

if I take it down to just 1 account (myself) can I stay on the free account?

Thanks!!

Marta Granisz

Yes, sure

You need to simply disable or delete other users

However, are you the account owner?

You

I am!

I did delete the other users

how quickly does the system updated to show the number of seats?

Thank you!

Marta Granisz

Could you provide me with one information?

Why do you resign from basic plan?

You

we didn’t feel like Timecamp fit our needs

there are a lot of useful aspects just not exactly what our org. needs

Marta Granisz

Alright, I see

In that case, have a great day and good luck πŸ™‚

You

thanks

30 days trial to give Insightly integration a try

Marta Granisz

Hey there. Do you have any questions about our pricing? I’d be happy to help, just let me know.

You

I’m a project manager for a small agency that uses Insightly for projects. I’d like to try Timecamp to see how it fits with our workflow; if I sign myself up for the free individual product, just to try it out & see if it’s right for our team, can I still integrate it with my user profile in our Insightly account?

Marta Granisz

Sure

You can try 30 days free trial in the pro plan

You

ok great, thank you!

Marta Granisz

this way you can enjoy unlimited features (including Insightly integration) for 30 days; until you decide if it meets your needs πŸ™‚

You

perfect, that’s what I wanted to know. I’ll give it a try! Thank you!

Marta Granisz

You are welcome – have a great day!

TimeCamp Manual

Marta Granisz

Hi – can I answer any questions for you?

You

Hello, may I ask in which languages is your support?

Marta Granisz

Polish/English

Can i help you somehow?

You

Thanks. Whats the best way of learning how to use timecamp? Are there some how-to videos?

Marta Granisz

We have a youtube chaannel with manual

However, we could also schedule for 15 minutes video chat, where i would show you step, by step how to use it

You

OK , I will start with youtube . Would you send me a link please?

Marta Granisz

https://www.youtube.com/user/TimeCampInc

You

Great, thanks and have a niceday

Marta Granisz

If you decide on video training contact me here : m.granisz@timecamp.com πŸ™‚

Have a nice day!

You

Great, thanks

Insightly integration

Marta Granisz

Do you have any question about integration?

You

hey

do we log our time in timecamp or can we log it in insightly ?

Marta Granisz

Hey there

You can log it directly from Insightly

You

great

where do we do that?

i have just done the API key now looking at the settings

Marta Granisz

first follow these steps

https://www.timecamp.com/kb/insightly-integration/

this is for integration

then you need to install chrome plugin

https://www.timecamp.com/kb/google-chrome-plugin/

You

for staff in the field doing onsite work how do they log time?

Marta Granisz

you mean outside of the office?

You

yeah, we install shade sails and I need to track the time of my installers

Marta Granisz

they could log time via phone app

You

ok great

time camp phone apps?

Marta Granisz

that’s right: we have iphone and android version

You

cool

so will we see the time spent in insightly?

Marta Granisz

yes, once you install chrome plugin you can start timer directly from insightly

Also you could use autmatictime tracking

so the app logs time for you

You

what is that? how does that work?

Marta Granisz

You define keywords for certain projects/tasks

and then app will track apps and windows titles and automatically assign them to these tasks

https://www.timecamp.com/kb/automatic-time-tracking/

You

can you expant

ok great

can we use the time tracked to bill that time?

Marta Granisz

sure!

You

?

Marta Granisz

You can define billing rates to projects or people

please have a look

https://www.timecamp.com/kb/billing/

You

cool so where do we raise the invoice ?

Marta Granisz

You need to enable this module first

in add-ons

https://www.timecamp.com/kb/creating-invoices-from-timesheets/

You

i am new to both systems, I have setup a project in insightly and have time running in timecamp but cannot see the project or task in time camp

i am running the sync as jsut loaded them so maybe that is the problem

Marta Granisz

Yes, system needs some time to sync – that’s why you won’t see time from insightly right away

You

oh ok, where in insightly do i see the time on a project?

Marta Granisz

you can’t see this in insightly

you can log it in Insightly

You

oh ok

Marta Granisz

But you willsee it in TimeCamp

sorry for delay

You

its ok

so projects setp in insightly show in time camp, then time is recorded in time camp

where would we do our quote from ?

Marta Granisz

From Timecamp

You can set cost rate there

You

but what about materials and other things

Marta Granisz

Unfortunately in TimeCamp you can only bill the time

You

hmmm so we can only really see time on a project

can we book a call with someone to help us with setup etc? do you offer personal support?

Marta Granisz

Sure!

We could schedule for a training video

You

ok great

Marta Granisz

Weare in different time zones

You

New Zealand

Marta Granisz

However, tell me which date suits you

and hour

I’m two hours ahead

You

9:26 PM

Friday, 7 April 2017 (NZST)

Time in Wellington

Marta Granisz

Check your schedule and contact me m.granisz@timecamp.com

You

ok great, i will get Carolyn to contact you as she is the one doing it in house

Marta Granisz

Sure, no problem πŸ™‚

You

thank you for your help, what is your current time?

Marta Granisz

11:27

You

pm or am?

Marta Granisz

am

there is 10 hours of difference between us

You

oh ok its pm here

that is ok, where are you so we can look it up for timing etc

Marta Granisz

that’s right, I didn’t notice pm, sorry πŸ™‚

Poland

You

ok great

Marta Granisz

Alright, do you have any other questions i could help you with now?

You

no that is all and thanks for your help

Marta Granisz

You are welcome!

Have a great evening then

You

thanks and u have a great day

Marta Granisz

thank you

Todoist integration

Marta Granisz

Do you have any question about integration?

You

hi, I’m not seeing any of my todoist tasks, can you help me with that?

Marta Granisz

Sure

Give me a second please i will check your settings

You

no problem, thanks!

Marta Granisz

Can you check once again?

Because i can see all of them, so probably they had not synchronized yet, when you checked it

You

oh yea I can see them now, thank you for your help!

Marta Granisz

You are welcome! Sometimes it takes some time for tasks to sync

You

got it, another quick question, is there any way to organize the tasks by date instead of category?

Marta Granisz

I’m afraid not

You

ok, sounds good, thanks!

Tracking time automatically

Marta Granisz

Hi – can I answer any questions for you?

You

I don’t want to make manual entries. I want automatic time tracking by just keeping a list of the emails I was working on, etc. Can this be done

Marta Granisz

Sure!

Give me a second i will send you a link with a guidance

First you need to download the desktop app

by going to settings and add-ons

and then follow the article

https://www.timecamp.com/kb/automatic-time-tracking/

Pricing and trial

Marta Granisz

Hey there. Do you have any questions about our pricing? I’d be happy to help, just let me know.

You

is this for the desktop

Marta Granisz

Yes, we have desktop version as well

You

how much is it

Marta Granisz

We have 3 plans available

one of them is free

I will send you a link with differences

You

I saw the pricing page

and I see that it’s just a app for the desktop

which is fine

Marta Granisz

it’s actually web app, desktop app and mobile app if you want

You

that great

can you add attachment to the timesheet

Marta Granisz

you just go on timecamp.com and log in

you can also try 30 days free trial

You

can you add attachment to the timesheet

I see you can add notes

Marta Granisz

oh, yes – correct

you can add notes

You

but can you add attachments?

Marta Granisz

but no attachments i’m afraid

You

thank you

Marta Granisz

You are welcome