When I add a new user, their cost rate defaults to the parent rate instead of the rate that is applied to the group I have added them to. Is there a way for their rate to default to the group rate instead of the parent rate?

Do you need any help with settings?

User

When I add a new user, their cost rate defaults to the parent rate instead of the rate that is applied to the group I have added them to. Is there a way for their rate to default to the group rate instead of the parent rate?

Hi there

I’m afraid no

User

Okay, thanks. If I manually change their cost rate to the correct one, do the reports use the rate applied to them or the parent rate?

the one applied to them

but keep in mind that there are three places to apply billing rates

for users

projects

and users in projects

so if you set up a different one everywhere

they will go along with the importance hierarchy

User

I had planned to only set up cost rates by department (group) and have users defined within the groups that would have the same rate.

User

I did notice yesterday when setting up projects, those projects defaulted to the "Parent" cost rate. Will the user rates override the rates currently being applied to the projects because of the Parent?

User

Finally, do we have to set up a "Parent" or can groups be stand alone?

Parent group is always "the people"

or the name of the company

User

What is the order of ‘importance hierarchy’?

First "users in tasks"

Urest

a nd projects

hello,

Hi – can I answer any questions for you?

User

hello,

How can i help you?

User

Does it have the capability to generate expense reports? Expenses such as gas, luggage fees, hotel expenses, etc.

I’m afraid not

you can only generate the cost report

but it’s time cost raher

rather*

The expenses you’ve mentioned can be included in invoice

But that would need to be done manually

User

Okay thank you!

Can you help telling me who is the admin of my account ?

Do you need any help with settings?

User

Can you help telling me who is the admin of my account ?

User

and where i can get the option to add new user ?

hi there

Sure, please give me a second

Actually you are the admin and account owner

https://www.timecamp.com/kb/groups-and-users-management-basics/

And here are the instructions showing, how to add new users

where can i setup th…

Do you need any help with settings?

User

where can i setup the timezone for my test account ?

User

or alternatively, can i select a time that the daily summary is sent

Hi there

I’m afraid in both cases you can’t det it up

timezone is being automatically applied

And when it comes to the time, when a summary is sent, it’s also something that is fixed

User

ok

hi, add functionalit…

Hi – can I answer any questions for you?

User

hi, add functionality to use timer offline. It’s useful mobile also

User

if not connected to internet can’t use timer. sometimes it’s useless.

You can do it already in mobile app

same with desktop app

User

maybe but not working properly

User

i know you have in both platform but not working properly

yeah! hi – is there …

Hi – can I answer any questions for you?

User

yeah! hi – is there any smart way to automatically deduct an hour for lunch?

Well you could use away time feature for that

when you will leave your computer, the app will ask you, using the pop up

what you’ve been doing

and you will be able to define this away activity as a lunch break – by choosing this option from a list

User

ok –

User

for one customers project all i need is to register time when I come and leave – I like to use the ios app for that

User

but I cant invoice them for lunch though – so I need a smart way to easily deduct that

Well that wouldn’t work on iso app

for this, you would need a desktop app- that track computer activities

Unless you will simply create a project called Lunch break

And users would choose it on their mobile phone every single time they have a lunch break

On the phone, that’s the only solution

User

ok – I see – thanks!

You’re welcome!

User

πŸ™‚ Have a nice one!

You too! πŸ™‚

This is not going we…

Do you need any help with settings?

User

This is not going well. I signed up for the pro plan. I installed the app on my mac. It won’t open and I can’t remove the app because it says it’s open and can’t be moved. I restarted and the same problem exists.

The desktop app is working in the background and collect all your activities

it’s this small icon on the top (since you have a mac) of your screen

User

I see it now. It looks like the app doesn’t support the Costa Rica Colon… That’s a problem for me as I’ll be keeping track of expenses with that currency and dollars.

have you checked the list of available currencies?

User

Yes…

if not, we can very easily enter it for you πŸ™‚

User

That would be great. Does your currency calculator keep track of value vs the dollar?

no it doesn’t

User

Actually, that’s probably not necessary. But can we track time and cost with two different currencies depending on the worker?

User

Or is the currency decision global in the software?

it is global, however you can change later in the invoice

and choose another one

User

Ok. At least I have a start on the installation. Can I freely switch to different versions over the month trial. Also, how do I notify you if I don’t want to proceed past my trial period?

I can see that you didn’t start a trial

HAve you starteda payed version right away?

User

Yes. I thought it was a month free trial…

User

I gave you my credit card and registered. I want to be able to try all the versions this month.

https://www.timecamp.com/en/pricing/

you didn’t enter with trial πŸ™

User

Oops…

I will talk with my colleague, so she gives you a refound!

refund *

User

I registered for the free version and then updated to assess the additional functions.

in the trial, you always have these features right away, and you upgrade only when you want to buy a license

But that’s ok,

we will fix it somehow

User

Thanks. I do want a trial period to assess the app. Thanks for your help. Do I need to notify you at the end of the month if I want to proceed?

No then, you would only need to upgrade πŸ™‚

The way you did it today

User

To be clear, I will have all the functions of the Pro Version available for this month?

yes, you will

User

Thanks!

You are welcome πŸ™‚